Here beginith the downfall of Continental sans pretzels

by Efficient Traveler on March 9, 2011

I predicted from day one of announcing the Continental-United merger that Continental would fall from my grace as they align with the poor service that United offers. While the CEO and marketing team tries to ensure customers that things will be better, it will only get worse. Here’s where it starts….Continental has stopped serving pretzel snacks to align themselves with United’s policy.

Delta (The Efficient Traveler’s back-up airline when the whole Continental-United thing blows up) remains the only legacy carrier to still offer snacks in coach.

Now, I rarely eat their pretzels anyway…I prefer the peanuts, but those went away with the Peanut Allergy Fascists…but it remains the principle for me. According to an article in USA Today, Henry Harteveldt, an airline and travel analyst for Forrester Research, says to MSNBC. “Sadly, instead of elevating the United onboard experience, Continental has chosen the lowest common denominator.”

Couldn’t have said it better.

{ 2 comments… read them below or add one }

Barton March 10, 2011 at 3:09 pm

Pretzels! You want pretzels! Maybe you should buy yourself a pack and just thank God that you get the privilege of flying a world class airline like United!

Efficient Traveler March 24, 2011 at 12:23 pm

A friend told me, you know what you get when you combine one good airline with one bad airline? One big, bad airline!

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